Troubleshooting

If the camera fails to function as expected, check the following before consulting your retailer or Nikon-authorized service representative.

Power, display, settings
Shooting
Playback, editing
TVs, printers, computers
Smart devices, SnapBridge app

Power, display, settings

The camera is on but does not respond.
The camera cannot be turned on.
The camera turns off without warning.
The monitor is blank.
The camera becomes hot.
The battery inserted in the camera cannot be charged.
The monitor is hard to see.
flashes on the screen.
Date and time of recording are not correct.
[Date stamp] not available.
Screen for setting date and time is displayed when the camera is turned on.
The camera settings reset.

Cannot select [Format card] or [Format memory].
Some menu options are not displayed.
The camera makes sound.

The camera is on but does not respond.

The camera cannot be turned on.

The battery is exhausted.
Charging the battery, The battery

The camera turns off without warning.

The monitor is blank.

The camera becomes hot.

The camera may become hot when used for an extended period of time such as to shoot movies, or when used in a hot environment; this is not a malfunction.

The battery inserted in the camera cannot be charged.

The monitor is hard to see.

flashes on the screen.

Date and time of recording are not correct.

Set the date and time in [Date and time]. The camera clock is not as accurate as ordinary watches or clocks. Periodically compare the time of the camera clock with that of a more accurate timepiece and reset as required.

[Date stamp] not available.

The camera clock has not been set. Set the date and time in [Date and time].

Screen for setting date and time is displayed when the camera is turned on.
The camera settings reset.

The clock battery is exhausted; all settings were restored to their default values. Configure the camera settings again.
The internal clock battery is used to power the camera clock and to retain certain settings. Charging time of the clock battery takes about 10 hours when you insert the battery into the camera or connect the AC adapter (available separately) to the camera, and the clock battery operates for several days even after the camera battery is removed.

Cannot select [Format card] or [Format memory].

Some menu options are not displayed.

Some options are not displayed depending on the [Variety menu] settings. Change the settings.

The camera makes sound.

Depending on the settings, the camera may produce an audible focusing sound.

Shooting

Cannot switch to shooting mode.
Cannot take pictures or record movies.
The camera cannot focus.
Images are blurred.
Bright specks appear in images captured with flash.
Flash does not fire.
Digital zoom cannot be used.
No sound when the shutter is released.
AF-assist illuminator does not light.
Images appear smeared.
Colors are unnatural.
Randomly spaced bright pixels (“noise”) appear in image.
Images are too dark (underexposed).
Images are too bright (overexposed).
Skin tones are not softened.
Saving images takes time.
A ring-shaped belt or rainbow-colored stripe appears on the screen or images.

Cannot switch to shooting mode.

Disconnect the HDMI cable or USB cable.

Cannot take pictures or record movies.

The camera cannot focus.

Images are blurred.

Bright specks appear in images captured with flash.

The flash is reflecting off particles in the air. Set the [Flash] to [Flash off].

Flash does not fire.

Digital zoom cannot be used.

Digital zoom cannot be used when using certain settings in other functions.
Functions that cannot be used simultaneously when shooting

No sound when the shutter is released.

AF-assist illuminator does not light.

[AF assist] is set to [Off]. AF-assist illuminator may not light depending on the current settings, even when [Auto] is selected.

Images appear smeared.

The lens is dirty. Clean the lens.
Cleaning and storage

Colors are unnatural.

Hue is not adjusted properly.
Photograph food, Change colors

Randomly spaced bright pixels (“noise”) appear in image.

The subject is dark and the shutter speed is too slow, or ISO sensitivity is too high. Noise can be reduced by using the flash.
Flash

Images are too dark (underexposed).

Images are too bright (overexposed).

Adjust exposure compensation.
Change colors

Skin tones are not softened.

Saving images takes time.

It may take more time to save images in the following situations:

A ring-shaped belt or rainbow-colored stripe appears on the screen or images.

When shooting with backlighting or when a very strong light source (such as sunlight) is in the frame, a ring-shaped belt or rainbow-colored stripe (ghosting) may occur. Change the position of the light source, or frame the picture so that the light source does not enter the frame, and try again.

Playback, editing

File cannot be played back.
Cannot zoom in on image.
Cannot record messages.
Cannot edit images.
Cannot rotate image.
Cannot delete image.

File cannot be played back.

Cannot zoom in on image.

Cannot record messages.

Cannot edit images.

Cannot rotate image.

This camera cannot rotate images captured with another make or model of digital camera.

Cannot delete image.

TVs, printers, computers

Images are not displayed on the TV.
The PictBridge startup screen is not displayed when the camera is connected to a printer.
Images to be printed are not displayed.
Cannot select paper size with the camera.
Nikon Transfer 2 does not start when the camera is connected to a computer.

Images are not displayed on the TV.

The PictBridge startup screen is not displayed when the camera is connected to a printer.

When [Charge by computer] is set to [Auto], the PictBridge startup screen may not be displayed and it may be impossible to print images with some PictBridge-compatible printers. Set [Charge by computer] to [Off] and reconnect the camera to the printer.

Images to be printed are not displayed.

Cannot select paper size with the camera.

The camera cannot be used to select the paper size in the following situations, even when printing from a PictBridge-compatible printer. Use the printer to select the paper size.

Nikon Transfer 2 does not start when the camera is connected to a computer.

Smart devices, SnapBridge app

See “Connecting to a smart device (SnapBridge)” and the SnapBridge online help (https://nikonimglib.com/snbr/onlinehelp/en/index.html).

Cannot select [Connect to smart device].
Cannot pair with a smart device using [Connect to smart device].

Paired smart devices are not connected through Bluetooth automatically.
Cannot upload images to a smart device that is connected with the SnapBridge app.
Cannot download still images at the original size on the smart device that is connected with the SnapBridge app.
Cannot perform remote photography from a smart device that is connected with the SnapBridge app.
Communication quality is poor or image upload speed is extremely slow when using a Wi-Fi connection with the SnapBridge app.

Cannot select [Connect to smart device].
Cannot pair with a smart device using [Connect to smart device].

Paired smart devices are not connected through Bluetooth automatically.

Cannot upload images to a smart device that is connected with the SnapBridge app.

Cannot download still images at the original size on the smart device that is connected with the SnapBridge app.

For [Send while shooting] and [Mark for upload] in the camera, still images are uploaded at an image size of up to 2 megapixels. To upload at their original size, use [Download pictures] in the SnapBridge app.

Cannot perform remote photography from a smart device that is connected with the SnapBridge app.

Communication quality is poor or image upload speed is extremely slow when using a Wi-Fi connection with the SnapBridge app.

In the camera settings menu [Network menu] [Wi-Fi] [Network settings] [Channel], try changing the channel.