Troubleshooting Wireless LAN Connections
Refer to this section for information on errors involving wireless LAN connections.
- For information on the Wireless Transmitter Utility, see the utility’s online help.
Problems and Solutions
Solutions to some common issues are listed below.
| Problem | Solution |
|---|---|
|
Connection settings require adjustment. Check settings for the wireless router, FTP server, or host computer and adjust camera settings appropriately (0 Computers: Connecting via Wireless LAN, FTP Servers: Connecting via Wireless LAN). |
| Check the error code, if any. For more information, see “Error Codes” (0 Error Codes). | |
| “Connecting to computer” does not clear from the camera display. | Check firewall settings (0 Firewall Settings, Firewall Settings). |
| The camera displays a “no memory card” error. | The memory card is inserted incorrectly or not at all. Check that card is inserted correctly (0 Inserting the Battery and Memory Cards). |
| Upload is interrupted and fails to resume. | Upload will resume if the camera is turned off and then on again (0 Loss of Signal). |
| The connection is unreliable. | If the camera is connected in infrastructure mode, check that the router is set to a channel between 1 and 8 (0 Connect to Computer, Connect to FTP Server). |
Error Codes
The following messages and error codes may be displayed if an error occurs while the camera is connected to an FTP server via wireless LAN.
- [Wireless Error.]
Error code Solution Err.11 Confirm that the device to which you are attempting to connect is on. Check the SSID (0 Connect to FTP Server). Err.12 Confirm that you are using the correct password for the selected SSID. Confirm that you are using the correct authentication method (0 Connect to FTP Server). Err.13 Confirm that the device to which you are attempting to connect is on. Turn the camera off and then on again. Err.1F Turn the camera off and then on again. - [TCP/IP Error.]
Error code Solution Err.21 Check that the TCP/IP address and sub-net mask are correct (0 Connect to FTP Server). Err.22 Duplicate TCP/IP address. Choose a different address (0 Connect to FTP Server). - [PTP/IP Error.]
Error code Solution Err.41 Turn the camera off and then on again. - [FTP Error.]
Error code Solution Err.31 Check that the FTP server address is correct (0 Connect to FTP Server). Err.32 Check that the login name and password are correct (0 Connect to FTP Server). Err.34 Check that the destination folder name is correct (0 Connect to FTP Server). Err.35 Confirm that the destination folder is not write-protected. Err.36 Check the DNS (0 Connect to FTP Server). Err.37 Check firewall settings (0 Firewall Settings). Check PASV mode settings (0 Connect to FTP Server). Err.3F Turn the camera off and then on again. - [Error authenticating FTP server credentials.]
Error code Solution Err.61 Check that the FTP server supports TLS 1.2 or later. Err.62 Check that you are using the correct root certificate (0 FTPS Servers, Manage Root Certificate). Err.63 Err.64 The camera cannot connect because the FTP server has requested a client certificate. Check FTP server settings. Err.65 Turn the camera off and then on again.