Problems and Solutions
Solutions to some common issues are listed below.
Battery/Display
The camera is on but does not respond:
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The viewfinder or monitor does not turn on:
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The viewfinder is out of focus:
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The display in the control panel, viewfinder, or monitor turns off without warning:
Choose longer delays for Custom Setting c3 [ ]. |
The control panel is unresponsive and dim:
Control panel response times and brightness vary with temperature. |
Shooting
The camera takes time to turn on:
More time will be needed to find files if the memory card contains large numbers of files or folders. |
The shutter cannot be released:
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The camera is slow to respond to the shutter-release button:
Select [ ] for Custom Setting d4 [ ]. |
Burst shooting is unavailable:
Burst shooting cannot be used in conjunction with HDR. |
Photos are out of focus:
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The beep does not sound:
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The full range of shutter speeds is not available:
Using a flash restricts the range of shutter speeds available. Flash sync speed can be set to values of 1/200–1/60 s using Custom Setting e1 [ ]. When using flash units that support auto FP high-speed sync, choose [ ] for a full range of shutter speeds. |
Focus does not lock when the shutter-release button is pressed halfway:
When AF‑C is selected for focus mode, focus can be locked by pressing the center of the sub-selector. |
Focus-point selection is not available:
Focus-point selection is not available when [ ], [ ], or [ ] is selected for AF-area mode. |
The camera is slow to record photos:
Is [ ] selected for [ ] in the photo shooting menu? |
Photographs and movies do not appear to have the same exposure as the preview shown
in the display:
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Flicker or banding appears in movie mode:
Select [ ] in the movie shooting menu and choose an option that matches the frequency of the local AC power supply. |
Bright regions or bands appear:
Bright regions or bands may occur if the subject is lit by a flashing sign, flash, or other light source with brief duration. |
Smudges appear in photographs:
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Bokeh is irregular:
With fast shutter speeds and/or fast lenses, you may notice irregularities in how bokeh is shaped. The effect can be mitigated by choosing slower shutter speeds and/or higher f‑numbers. |
Pictures are affected by noticeable ghosting or flare:
You may notice ghosting or flare in shots that include the sun or other bright light sources. These effects can be mitigated by attaching a lens hood or by composing shots with bright light sources well out of the frame. You can also try such techniques as removing lens filters, choosing a different shutter speed, or using silent photography. |
Shooting ends unexpectedly or does not start:
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Image artifacts appear in the display during shooting:
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The upper portion of the shooting display dims during burst photography:
This phenomenon may occur when the mechanical shutter is used but has no effect on the pictures taken. |
The camera cannot measure a value for preset manual white balance:
The subject is too dark or too bright. |
Certain pictures cannot be selected as sources for preset manual white balance:
Pictures created with cameras of other types cannot serve as sources for preset manual white balance. |
White balance (WB) bracketing is unavailable:
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The effects of [
] differ from image to image:
[ ] is selected for [ ] or as the basis for a custom Picture Control created using [ ], or [ ] (auto) is selected for [ ], [ ], or [ ]. For consistent results over a series of photographs, choose a setting other than [ ] (auto). |
The option selected for metering cannot be changed:
The option selected for metering cannot be changed during exposure lock. |
Exposure compensation is not available:
Changes to exposure compensation in mode M apply only to the exposure indicator and have no effect on shutter speed or aperture. |
Uneven shading may appear in long exposures:
Uneven shading may appear in long exposures shot at shutter speeds of “Bulb” or “Time”. The effect can be mitigated by selecting [ ] for [ ] in the photo shooting menu. |
The AF-assist illuminator does not light:
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Sound is not recorded with movies:
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Playback
NEF (RAW) pictures are not visible during playback:
The camera displays only the JPEG copies of pictures taken with [ ], [ ], [ ], [ ], [ ], or [ ] selected for [ ]. |
Pictures taken with other cameras are not displayed:
Pictures recorded with other types of camera may not display correctly. |
Not all photos are visible during playback:
Select [ ] for [ ] in the playback menu. |
“Tall” (portrait) orientation photos are displayed in “wide” (landscape) orientation:
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Pictures cannot be deleted:
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Pictures cannot be retouched:
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The camera displays the message, [
]:
Select [ ] for [ ] in the playback menu. |
NEF (RAW) pictures cannot be printed:
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Pictures are not displayed on HDMI devices:
Confirm that an HDMI cable is correctly connected. |
Output to HDMI devices does not function as expected:
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The Image Dust Off option in NX Studio does not have desired effect:
Image sensor cleaning changes the position of dust on the image sensor and will not have the desired effect if:
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The effects of [
], [ ], or [ ] are not visible:
In the case of NEF (RAW) pictures, the effects can only be viewed using Nikon software. View NEF (RAW) pictures using NX Studio. |
Pictures cannot be copied to a computer:
Depending on the operating system, you may be unable to upload pictures when the camera is connected to a computer. Copy pictures from the memory card to a computer using a card reader or other device. |
Bluetooth and Wi‑Fi (Wireless Networks)
Smart devices do not display the camera SSID (network name):
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The camera cannot connect to printers and other wireless devices:
The camera cannot establish wireless connections with devices other than smartphones, tablets, and computers. |
Pictures cannot be uploaded to smart devices via auto upload:
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The camera cannot download location data from the smart device:
The camera may be unable to download or display location data from smart devices depending on the version of the operating system and/or SnapBridge app used. |
Miscellaneous
The date of recording is not correct:
Is the camera clock set correctly? The clock is less accurate than most watches and household clocks; check it regularly against more accurate timepieces and reset as necessary. |
Menu items cannot be selected:
Some items are not available at certain combinations of settings. |