Ethernet/Wireless Transmitter Troubleshooting

Refer to this section for information on errors concerning Ethernet connections or the WT-6.

Problems and Solutions

Solutions to some common issues are listed below.

Problem	Solution
The camera displays a wireless error. The camera displays a TCP/IP error. The camera displays an ftp error.	Connection settings require adjustment. Check settings for the wireless router, ftp server, or host computer and adjust camera settings appropriately ( Creating a Network Profile (Ethernet) , Creating Network Profiles (WT-6) ).
	Check the error code. For more information, see “Error Codes” (Error Codes).
“Connecting to PC” does not clear from the camera display.	Check firewall settings (Firewall Settings).
The camera displays the message, “Ethernet cable is not connected”.	Connect an Ethernet cable or select [Wireless LAN] for [Choose hardware] ( Connecting an Ethernet Cable , Attaching the WT-6 ).
The camera displays a “no memory card” error.	The memory card is inserted incorrectly or not at all. Confirm that the memory card is correctly inserted ( Inserting Memory Cards ).
Upload is interrupted and fails to resume.	Upload will resume if the camera is turned off and then on again (Loss of Signal).
No connection is established when the camera URL is entered in a web browser in http server mode.	Confirm that the browser is not using a proxy connection.

The following messages and error codes may be displayed if an error occurs while the camera is connected via Ethernet or using a WT-6.

“[Wireless error.]”

Error code	Solution
Err. 11	Confirm that the device to which you are attempting to connect is on.
Err. 11	Check the SSID ([Wireless]).
Err. 12	Confirm that you are using the correct password for the selected SSID.
Err. 12	Confirm that you are using the correct authentication method ([Wireless]).
Err. 13	Confirm that the device to which you are attempting to connect is on.
Err. 13	Turn the camera off and then on again.
Err. 1F	Turn the camera off and then on again.

“[TCP/IP error.]”

Error code	Solution
Err. 21	Check that the TCP/IP address and sub-net mask are correct ([TCP/IP] ).
Err. 22	Duplicate TCP/IP address. Choose a different address ([TCP/IP] ).

“[PTP/IP error.]”

Error code	Solution
Err. 41	Turn the camera off and then on again.

“[FTP error.]”

Error code	Solution
Err. 31	Confirm that the ftp server address is correct ([FTP] ).
Err. 32	Check that the login name and password are correct ([FTP] ).
Err. 34	Check that the destination folder name is correct ([FTP] ).
Err. 35	Confirm that the destination folder is not write-protected.
Err. 36	Check the DNS ([TCP/IP] ).
Err. 37	Check firewall settings (Firewall Settings).
Err. 37	Check PASV mode settings ([FTP] ).
Err. 3F	Turn the camera off and then on again.

“[An HTTP error has occurred.]”

Error code	Solution
Err. 5F	Turn the camera off and then on again.