Solutions to some common issues are listed below.
- Troubleshooting information for the SnapBridge app can be found in the app’s online help, which can be viewed at:
- For information on the Wireless Transmitter Utility, see the utility’s online help.
|The camera displays a TCP/IP error.||Connection settings require adjustment. Check settings for the host computer or wireless router and adjust camera settings appropriately (Network settings).|
|The camera displays a “no memory card” error.||The memory card is inserted incorrectly or not at all. Confirm that the memory card is correctly inserted (Inserting the battery and a memory card).|
|Upload is interrupted and fails to resume.||Upload will resume if the camera is turned off and then on again (Uploading pictures).|
|The connection is unreliable.||If [Auto] is selected for [Channel] when you are connecting to a smart device, choose [Manual] and select the channel manually (Wi-Fi connection settings).|
|If the camera is connected to a computer in infrastructure mode, check that the router is set to a channel between 1 and 8 (Network settings).|