Problems and solutions

Solutions to some common issues are listed below.


The camera is on but does not respond:

  • Wait for recording and other operations to end.
  • If the problem persists, turn the camera off.
  • If the camera does not turn off, remove and reinsert the battery.
    • Any data currently being recorded will be lost.
    • Data that have already been recorded are not affected by removing the battery.

The viewfinder or monitor does not turn on:

  • Have you changed the monitor mode? Choose a different monitor mode using the M button.
  • Have you limited the choice of monitor modes available using the [Limit monitor mode selection] item in the setup menu? Adjust settings as required.
  • Dust, lint, or other foreign matter on the eye sensor may prevent it functioning normally. Clean the eye sensor with a blower.

The viewfinder is out of focus:

  • Rotate the diopter adjustment control to adjust viewfinder focus.
  • If adjusting viewfinder focus does not correct the problem, set the focus mode to AF-S and the AF-area mode to single-point AF. Next, select the center focus point, choose a high-contrast subject, and focus using autofocus. With the camera in focus, use the diopter adjustment control to bring the subject into clear focus in the viewfinder.

The display in the viewfinder, monitor, or control panel turns off without warning:

Choose longer delays for Custom Setting c3 [Power off delay].


The camera takes time to turn on:

More time will be needed to find files if the memory card contains large numbers of files or folders.

The shutter cannot be released:

  • Is a memory card inserted, and if so, does it have space available?
  • Is the memory card write-protected?
  • If you selected mode S after selecting a shutter speed of “Bulb” or “Time” in mode M, choose a different shutter speed.
  • Is [Release locked] selected for [Slot empty release lock] in the setup menu?

The camera is slow to respond to the shutter-release button:

Select [Off] for Custom Setting d3 [Exposure delay mode].

Burst shooting is unavailable:

Burst shooting cannot be used in conjunction with HDR.

Photos are out of focus:

  • Is the camera in manual focus mode? To enable autofocus, select AF-A, AF-S, AF-C, or AF-F for focus mode.
  • Autofocus does not perform well under the following conditions. In these cases, use manual focus or focus lock. Autofocus does not perform well if: there is little or no contrast between the subject and the background, the focus point contains objects at different distances from the camera, the subject is dominated by regular geometric patterns, the focus point contains areas of sharply contrasting brightness, background objects appear larger than the subject, or the subject contains many fine details.

The beep does not sound:

  • Is [On] selected for [Silent photography] in the photo shooting menu?
  • If AF-C is selected for focus mode or if AF-A is selected and you are shooting in AF-C, a beep will not sound when the camera focuses.
  • Select an option other than [Off] for [Beep options] > [Beep on/off] in the setup menu.
  • The beep does not sound in video mode.

The full range of shutter speeds is not available:

Using a flash restricts the range of shutter speeds available. Flash sync speed can be set to values of 1/200–1/60 s using Custom Setting e1 [Flash sync speed]. When using flash units that support auto FP high-speed sync, choose [1/200 s (Auto FP)] for a full range of shutter speeds.

Focus does not lock when the shutter-release button is pressed halfway:

If AF-C is selected for focus mode or if AF-A is selected and you are shooting in AF-C, press the A (g) button to lock the focus.

Focus-point selection is not available:

Not available when [Auto-area AF], [Auto-area AF (people)], or [Auto-area AF (animals)] is selected for AF-area mode.

The camera is slow to record photos:

Is [On] selected for [Long exposure NR] in the photo shooting menu?

Photographs and videos do not appear to have the same exposure as the preview shown in the display:

  • The effects of changes to settings that affect exposure and color are not visible in the display when [Off] is selected for Custom Setting d7 [Apply settings to live view].
  • Note that changes to [Monitor brightness] and [Viewfinder brightness] have no effect on images recorded with the camera.

Flicker or banding appears in video mode:

Select [Flicker reduction] in the video recording menu and choose an option that matches the frequency of the local AC power supply.

Bright regions or bands appear:

Bright regions or bands may occur if the subject is lit by a flashing sign, flash, or other light source with brief duration.

Smudges appear in photographs:

  • Are there smudges on the front or rear (mount-side) lens elements?
  • Is there foreign matter on the image sensor? See “Manual cleaning” (Manual cleaning), or consult a Nikon-authorized service representative.

Bokeh is irregular:

With fast shutter speeds and/or fast lenses, you may notice irregularities in how Bokeh is shaped. The effect can be mitigated by choosing slower shutter speeds and/or higher f-numbers.

Pictures are affected by noticeable ghosting or flare:

You may notice ghosting or flare in shots that include the sun or other bright light sources. These effects can be mitigated by attaching a lens hood or by composing shots with bright light sources well out of the frame. You can also try such techniques as removing lens filters, choosing a different shutter speed, or using silent photography.

Shooting ends unexpectedly or does not start:

  • Shooting may end automatically to prevent the camera overheating, for example if:
    • The ambient temperature is high
    • The camera has been used for extended periods to record videos
    • The camera has been used in continuous release modes for extended periods
  • If photographs cannot be taken because the camera is running hot, turn the camera off and wait for it to cool before trying to take photographs again. Note that the camera may feel warm to the touch, but this does not indicate a malfunction.

Image artifacts appear in the display during shooting:

  • To reduce noise, adjust settings such as ISO sensitivity, shutter speed, or Active D-Lighting.
  • At high ISO sensitivities, noise may become more noticeable in long exposures or in pictures recorded when the camera temperature is elevated.
  • Randomly-spaced bright pixels, fog, or bright spots may arise as a result of increases in the temperature of the camera’s internal circuits. Turn the camera off when it is not in use.
  • Randomly-spaced bright pixels, fog, lines or unexpected colors may appear if you press the X button to zoom in on the view through the lens during shooting.
  • Note that the distribution of noise in the display may differ from that in the final picture.

The camera cannot measure a value for preset manual white balance:

The subject is too dark or too bright.

Certain pictures cannot be selected as sources for preset manual white balance:

Pictures created with cameras of other types cannot serve as sources for preset manual white balance.

White balance (WB) bracketing is unavailable:

  • White balance bracketing is not available when a RAW or RAW + JPEG option is selected for image quality.
  • White balance bracketing cannot be used in multiple exposure and HDR modes.

The effects of [Set Picture Control] differ from image to image:

[Auto] is selected for [Set Picture Control] or as the basis for a custom Picture Control created using [Manage Picture Control], or [A] (auto) is selected for [Quick sharp], [Contrast], or [Saturation]. For consistent results over a series of photographs, choose a setting other than [A] (auto).

The option selected for metering cannot be changed:

The option selected for metering cannot be changed during exposure lock.

Exposure compensation is not available:

Changes to exposure compensation in mode M apply only to the exposure indicator and have no effect on shutter speed or aperture.

Uneven shading may appear in long exposures:

Uneven shading may appear in long exposures shot at shutter speeds of “Bulb” or “Time”. The effect can be mitigated by selecting [On] for [Long exposure NR] in the photo shooting menu.

The AF-assist illuminator does not light:

  • Is [Off] selected for Custom Setting a11 [Built-in AF-assist illuminator]?
  • The illuminator does not light in video mode.
  • If AF-C is selected for focus mode, if AF-A is selected and you are shooting in AF-C, or if MF is selected, the illuminator does not light.

Sound is not recorded with videos:

  • Is [Microphone off] selected for [Microphone sensitivity] in the video recording menu?
  • Was the video recorded with [Manual] chosen for [Microphone sensitivity] in the video recording menu and a low sensitivity selected?


RAW pictures are not visible during playback:

The camera displays only the JPEG copies of pictures taken with [RAW + JPEG fine], [RAW + JPEG normal], or [RAW + JPEG basic] selected for [Image quality].

Pictures taken with other cameras are not displayed:

Pictures recorded with other types of camera may not display correctly.

Not all photos are visible during playback:

Select [All] for [Playback folder] in the playback menu.

“Tall” (portrait) orientation photos are displayed in “wide” (landscape) orientation:

  • Is [Off] selected for [Rotate tall] in the playback menu?
  • Auto image rotation is not available during picture review.
  • Camera orientation may not be correctly recorded in photos taken with the camera pointing up or down.

Pictures cannot be deleted:

  • Is the memory card write-protected?
  • Are the pictures protected?

Pictures cannot be retouched:

  • The pictures cannot be further edited with this camera.
  • There is insufficient space on the memory card to record the retouched copy.

The camera displays the message, [Folder contains no pictures.]:

Select [All] for [Playback folder] in the playback menu.

RAW pictures cannot be printed:

  • Print JPEG copies of the pictures created using a tool such as the [RAW processing] item in the retouch menu.
  • Copy the pictures to a computer and print them using NX Studio or other software that supports the RAW format.

Pictures are not displayed on HDMI devices:

Confirm that an HDMI cable is correctly connected.

Output to HDMI devices does not function as expected:

  • Confirm that an HDMI cable is correctly connected.
  • Is [On] selected for [HDMI] > [Advanced] > [External recording control] in the setup menu?
  • Pictures may display correctly if default settings are restored using the [Reset all settings] item in the setup menu.

The effects of [Set Picture Control], [Active D-Lighting], or [Vignette control] are not visible:

In the case of RAW images, the effects can only be viewed using Nikon software. View RAW images using NX Studio.

Pictures cannot be copied to a computer:

Depending on the operating system, you may be unable to upload pictures when the camera is connected to a computer. Copy pictures from the memory card to a computer using a card reader or other device.

Bluetooth and Wi-Fi (wireless networks)

Smart devices do not display the camera SSID (network name):

  • Navigate to the setup menu and confirm both that [Disable] is selected for [Airplane mode] and that [Enable] is selected for [Connect to smart device] > [Pairing (Bluetooth)] > [Bluetooth connection].
  • Confirm that [Connect to smart device] > [Wi-Fi connection] is enabled in the setup menu.
  • Try disabling and re-enabling wireless network features on the smart device.

The camera cannot connect to printers and other wireless devices:

The camera cannot establish wireless connections with devices other than smartphones, tablets, computers, and the ML-L7 Remote Control.

Pictures cannot be uploaded to smart devices via auto upload:

  • If [Foreground] is selected for [Auto link] > [Link mode] in the SnapBridge tab, pictures will not be uploaded to the smart device automatically while the SnapBridge app is running in the background. Pictures will only be uploaded when the SnapBridge app is displayed (running in the foreground) on the smart device.
  • Check that the camera is paired with the smart device.
  • Check that the camera and smart device are configured for connection via Bluetooth.

The camera cannot download location data from the smart device:

  • The camera may be unable to download or display location data from smart devices depending on the version of the operating system and/or SnapBridge app used.
  • If [Foreground] is selected for [Auto link] > [Link mode] in the SnapBridge tab, location data will not be downloaded to the camera. Instead, they will be embedded in photographs after they are uploaded to the smart device.


The date of recording is not correct:

Is the camera clock set correctly? The clock is less accurate than most watches and household clocks; check it regularly against more accurate timepieces and reset as necessary.

Menu items cannot be selected:

Some items are not available at certain combinations of settings.

[Wireless remote (ML-L7) options] cannot be selected, or the camera cannot be paired with the ML-L7 Remote Control using [Save wireless remote controller] in [Wireless remote (ML-L7) options]:

  • Use a fully-charged battery.
  • Confirm that [Airplane mode] in the setup menu is set to [Disable].
  • The remote control cannot be used when the camera and computer are connected via USB and are communicating. End the USB connection.

The camera does not respond even when the ML-L7 Remote Control is used:

  • The camera and ML-L7 Remote Control (optional) are not connected. Press the power button on the remote control to connect them. If L is not displayed on the shooting screen, pair again and connect (Connecting for the first time: Pairing).
  • Confirm that [Wireless remote (ML-L7) options] > [Wireless remote connection] in the setup menu is set to [Enable].
  • Confirm that [Airplane mode] in the setup menu is set to [Disable].
  • The remote control cannot be used when the camera and computer are connected via USB and are communicating. End the USB connection.